Gateway Shop

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Gateway Shop is Disney’s first Shoppable TV Ad Experience that allows for frictionless commerce by combining dynamic product information, streamlined mobile shopping destination, and audience targeting to engage viewers and provide a clear path to purchase.

Powered by automation, Gateway Shop enables advertisers to deliver a cohesive shopping experience to consumers across multiple touch points while reducing the manual nature of managing e-commerce activities.

Gateway Shop’s expansive reporting provides advertisers with the full picture of viewer engagement and conversion from the moment they see the ad on TV all the way through to checkout on the mobile shopping page.

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Turnaround Time

30 business days from the receipt of the final assets and copy.

Available On:

Video Commercial

Usage

  • The video commercial will play in the living room UI and be used in the header of the mobile shopping page. 

Formats & Specs

Length

  • Hulu recommends a 30-second commercial but accepts 15-, and 45-second videos.

Delivery Timing

  • The video commercial should be sent along with all other required design assets and copy. If the final approved version of the video commercial isn’t available, production can start without it.
  • In order to see product shots in the creative mocks, the video commercial needs to be sent with the R1 creative feedback. If that timing isn’t possible to see product shots in the creative mocks, a list of SKUs for the products to be featured in the ad unit must be sent.
  • The DROPDEAD due date for the final approved version of the video commercial is when final design approval has been given and before the development phase of production starts.

Background Image (optional)

Usage

  • Asset will be used as the background while the primary advertiser video is playing and the product carousel is onscreen.

File Formats & Specs

  • JPG, PNG (required if transparency included), or a layered, non-merged and non-rasterized PSD, including all linked assets
  • 72dpi or higher
  • Largest dimensions possible, as our designers will format them accordingly.
  • The asset should be at least 1920x1080px, or the largest size available.

Creative Guidelines

  • Preferably, background assets will use simple colors, gradients, patterns, textures, etc.
  • Background imagery should not include a single focus, such as a person or people, product or product lockup, etc. The Gateway Shop overlay elements will cover a significant portion of the background, obscuring specific key subjects / elements of the image.
  • To ensure text is legible, lighter colors should not be used.

Design Support

  • If a custom background image or color is not provided, Hulu/BrightLine will design the background with a color/image that aligns with the style of your brand as well as the marketing messaging of the ad unit.

End Card Image

Usage

  • This asset will be displayed for 15-seconds after the primary advertiser video ends.

File Formats & Specs

  • JPG, PNG (required if transparency included), or a layered, non-merged and non-rasterized PSD, including all linked assets
  • 72dpi or higher
  • Largest dimensions possible, as our designers will format them accordingly.
  • Minimum size of 1920x1080px

Creative Guidelines

  • Should be different from the Background Image.
  • Should highlight the product(s) being sold.
  • To ensure text is legible, lighter colors should not be used.

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Brand Color (optional)

Usage

  • This color value will be applied to the “CTA” buttons on the mobile shopping page.

Formats

  • RGB or HEX color code

Creative Guideline

  • To ensure the CTA copy is legible, lighter colors should be avoided.

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Brand Name

Usage

  • The Brand Name will be displayed adjacent to the brand logo and in the shortened vanity URL (e.g. stream.shop/brandname) which links to the shoppable second-screen experience.

Max Character Count

  • 20 (including spaces)
  • ONLY the primary Brand Name is allowed. Additional product names or descriptive language are not permitted.

Special Characters

  • If a brand name includes a hyphen (-), an apostrophe (‘), or any other special characters, they can be included in the written Brand text but not in the mobile shopping page URL.

  • For example, “Baskin-Robbins” could be displayed with the hyphen near the brand logo in the living room UI. But the mobile shopping page URL would not include the hyphen and appear like this “stream.shop/baskinrobbins”.

  • Trademark or copyright symbols are not allowed.

Unique URL

  • The shortened vanity URL must be unique, so a number may need to be appended. (e.g. stream.shop/BrandName/1)

Short Advertiser Message

Usage

  • The short advertiser message will be used in the Headline copy, SMS copy, and Voice Over script.

Max Character Count

  • 48 (including spaces)

Special Characters

  • Special characters/text symbols such as registered trademarks and copyrights are accepted.

Creative Guidelines

  • Think about how to get the viewer to take action and engage with your ad unit.

  • Your messaging/CTA should be quick to read and compelling. Keep the message bold and simple.

  • If possible, mention what the viewer will get when they engage with the ad. Messaging/CTAs that offer a sense of urgency perform the strongest.

  • Landing page URLs can not be included in your short advertiser message.

Headline Copy Details

  • USAGE: This will appear in both the video and end card screens of the living room UI.

  • EXAMPLE: Ready. Set. Sweat. Shop all Shorts & Skorts.

SMS Copy Details

  • USAGE: This is the message viewers who text the keyword to the given number will receive. When the viewer clicks on the link in the message, it will take them to the mobile shopping page.
  • TEMPLATE: [Brand Name] [SHORT ADVERTISER MESSAGE] Visit https://stream.shop/brand-name/?c=sms To END, reply STOP
  • EXAMPLE: [Athleta] Ready. Set. Sweat. Shop all action-ready Shorts & Skorts from Athleta. Visit https://stream.shop/Athleta/?c=sms To END, reply STOP

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End Card Voiceover Copy & Gender

Usage

  • The voiceover plays after the video commercial ends while the :15 end card image is displayed, prompting viewers with instructions on how to take action to get to the shoppable second screen experience.

Template & Example

  • Shop While You Stream. Shop [BRAND NAME] now by texting the SMS keyword to the Mobile number on screen or by scanning the QR code with your mobile phone camera. [SHORT ADVERTISER MESSAGE] brought to you by [BRAND NAME].
  • Shop While You Stream. Shop Athleta now by texting the SMS keyword to the mobile number on screen, or by scanning the QR code with your mobile phone camera. Shop All Shorts and Skorts, brought to you by Athleta.

Creative Guidelines

  • The voiceover is standardized, and advertisers are only able to customize the [SHORT ADVERTISER MESSAGE]. The VO script must follow the template provided.

Talent / Gender

  • Please note your preference for either a male or female reading.
  • Voiceover can be read by official Hulu talent.
  • Clients may use their own VO talent but the script must be pre-approved by Hulu Creative to ensure it follows our guidelines.

Headline Copy

Usage

  • This will appear in both the video and end card screens of the living room UI.

Max Character Count

  • 48 (including spaces)

Special Characters

  • Special characters/text symbols such as registered trademarks and copyrights are accepted.

Creative Guidelines

  • Think about how to get the viewer to take action and engage with your ad unit.

  • Your messaging/CTA should be quick to read and compelling. Keep the message bold and simple.

  • If possible, mention what the viewer will get when they engage with the ad. Messaging/CTAs that offer a sense of urgency perform the strongest.

  • EXAMPLE: Ready. Set. Sweat. Shop all Shorts & Skorts.

SMS Keyword

Usage

  • This is what the viewer will text to have a link to the mobile shopping page sent to them. (e.g. Text ‘Keyword’ to (xxx) xxx-xxxx)

Max Character Count

  • 15

Special Characters

  • Keywords may not contain spaces or special characters.

Creative Guidelines

  • The SMS keyword should be cohesive with your brand’s message, offer and/or product.

  • Keyword should be unique to your campaign.
  • Not all keywords will be available.
  • EXAMPLE: Shorts

Versioning

  • The SMS keyword for the version of the ad unit with the right-sided carousel needs to be different than what you are using in the bottom carousel.

Examples

  • Right Side Carousel: Skorts
  • Bottom Carousel: Shorts 

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SMS Copy

Usage

  • This is the message viewers who text the keyword to the given number will receive. When the viewer clicks on the link in the message, it will take them to the mobile shopping page.

Max Character Count

  • 160 character max limit (including spaces and click-through link, which will point to stream.shop/BrandName)

Template + Example

  • [Brand Name] [SHORT ADVERTISER MESSAGE] Visit https://stream.shop/brand-name/?c=sms To END, reply STOP
  • [Athleta] Ready. Set. Sweat. Shop all action-ready Shorts & Skorts from Athleta. Visit https://stream.shop/Athleta/?c=sms To END, reply STOP

Creative Guideline

  • The SMS copy should tie into the messaging of the CTV ad experience.

Miscellaneous

Product Gallery Images

  • Leveraging AI-driven tech, we will scan your video commercial, identify all shoppable products, and map them to real-time product catalog feeds from a specific list of eCommerce retailers.

  • In the case that a low number of products are identified in the video, clients have the option to add complementary products by providing a list of product SKUs. Another option is to allow KERV to make recommendations of complementary products based on best practices and client goals.

List of Retailers

  • If a client doesn’t have one, Hulu/Kerv is able to provide a list of Shoppable-supported retailers where the products could be purchased and fulfilled. 

Brand or Campaign Style Guide

  • A Brand or Campaign Style Guide is welcome to aid the designers in creative decision-making outside of the more templated components.

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Third-Party Tracking Tags & File Hosting​

Third-Party URL Trackers

  • We only support 1×1 impression tags and Hulu-approved research tags.
  • We do NOT support VAST tags, and click tags should not be appended.

File Hosting

  • Files are hosted by Hulu and BrightLine.

Delivery Timing

  • The video is due upon delivery of all assets built to spec.

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SMS Notification Specs

Creative Guidelines

  • The SMS notification copy should be cohesive with the brand message/offer.
  • The copy should take into account the viewer’s state (on a mobile device, multitasking while watching content). 
  • Keep copy clear, crisp, and easy to scan.
  • Mention your brand and key message/offer in the first line.

Specs

  • SMS Opt-in Keyword: 15 character max limit, including spaces (e.g. Text ‘Keyword’ to (xxx) xxx-xxxx)
  • SMS Description: 160 character max limit (including spaces and click-through link)
  • Copy that exceeds the max character count will be truncated.

Additional Details

  • The advertiser must provide the SMS keyword and SMS description copy. 
  • The SMS sender will come from a pre-defined number: (718) 719-9330
  • If the message/offer you are promoting has an expiration date, that date should be mentioned in the SMS copy.
  • Mentioning Hulu in the SMS copy is not permitted.
  • Do not mention details that would vary during the course of a campaign (eg: changing prices/items in stock).

Examples

  • Include example here
The use of Graphik is acceptable in cases where the Client cannot supply their own typeface.
On living room, mobile, and tablet devices, the color gradient overlay is dynamic and will change based on the cover story art. It is not something we can control on our end.
If the tagline/date messaging doesn’t fit within the 11 syllables max, it can be included as text.
Stress mark should be marked with [capitals] to indicate the primary stressed syllable, as in: news・pa・per [NOOZ-pey-per] in・for・ma・tion [in-fer-MEY-shuhn]
  • No symbols such as registered marks, copyrights, etc.
  • If symbols are required, they will be presented in standard text such as” Brand (TM)”

Q: Why do you prefer PCM codec?

A: PCM codec is lossless audio quality, so whenever possible, please deliver PCM audio.

Q: What does native frame rate mean?

A: Native frame rate refers to the frame rate the source footage was shot. Whenever possible, we require all videos to be delivered in their native frame rate. This means that no frame rate conversion should be performed, which includes adding 3:2 pulldown for broadcast.

Q: Should the bitrate be constant if delivering ProRes codec?

A: No, since ProRes codec is built to be variable, this is waived.

Q: Can you accept bitrate higher than 30 Mbps?

A: Yes, we can accept bitrate beyond the recommended range for H.264 and ProRes. In the case of ProRes, bitrate will often exceed 30 Mbps due to its variable setting.

Q: When is letterboxing allowed and not allowed?

A: When the native aspect ratio is 1.78:1 or 1.33:1 throughout the entire program, there should not be any letterboxing (black bars on top and bottom). We should see an active picture take up the full frame. If the aspect ratio is wider than 1.78:1, such as 2.35:1, matting on the top and bottom is permissible. Additionally, if there is a creative choice to add matting or if there is a mix of native aspect ratios, this is usually waived, but please reach out to your Hulu representative to confirm.